Blank OTP e-mail post upgrade to 10.2.1.7

Description

Post the upgrade from 10.2.1.6 to 10.2.1.7, users are receiving Blank OTP emails.

Resolution

Please check the customized email body that is being used for OTP, if <br> is being used, remove it from the body string, that should fix the issue.
Image

Related Articles

  • SMA100 End of Support No-Charge Replacement FAQ
    Read More
  • SMA1000: Post upgrade to 12.5.0 on AWS and Azure, we show the error Could not retrieve the DNS settings once we log in to AMC/CMS console
    Read More
  • Firmware version required to upgrade to version 12.5.0.
    Read More

Categories

Secure Mobile Access
SMA 100 Series
Authentication
not finding your answers?
Ask the Community