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Best Practices for Capture Client Exclusions
06/16/2020 
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Description
This Article explains abut the best practices to be followed while creating exclusions for capture client
Resolution
Best Practices for Exclusions:
We cannot put more than one exclusion path in one exclusion (AND,OR). Must create a new exclusion for each item.
Excluding a hash would be the safest. Be aware that it will exclude only the specific version of a process and not all processes of this name.
Excluding specific files rather than a path, that is safer. If an exploit inserts malware to an excluded path, we cannot protect the endpoints.
While creating an exclusion for an AppStacked application or snapvolume, use the folder SVROOT for the mount. For example: Change:
C:\Program Files (x86)\Mozilla Firefox\firefox.exeTo:*:\SVROOT\Program Files (x86)\Mozilla Firefox\firefox.exeThis exclusion will work on: C:\snapvolumes\{GUID}\SVROOT\Program FIles (x86)\Mozilla Firefox\firefox.exe
Exclusion rules for Windows (with calc.exe for examples):
The path can start with the drive letter. If the drive is not included, the exclusion applies to all drives.
- C:\calc.exe excludes CALC on the root of the C drive.
- calc.exe excludes CALC on all directories and drives.
You can use wildcards.
- C:\c*c.exe excludes files that start with “c” and end with “c.exe” on all directories and drives. This includes CALC.EXE , CAMC.EXE CHARLIE.DOC.EXE
Example to exclude the Archives folder:
C:\*\Archives\Example to exclude Go2Meeting for all users:
C:\Users\*\AppData\Local\GoToMeeting\*\g2mlauncher.exe
Exclusion rules for MacOS:
The path must be absolute: start with a forward slash ( / - ASCII char 47)
The path cannot contain a space in the beginning or end
If you select Include Subfolders, the path must end with a forward slash (/).
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