Appliance time affects radius authentication and other authentication server types.

Description

Appliance time affects radius authentication and other authentication server types.

Resolution

Users may experience the inability to authenticate if the appliance time is not accurately matching the authentication server.  Radius authenticaiton using tokens is affected when the appliance time is off.  Ensure that you have the proper NTP timezone selected or NTP server if you are using one locally.  In some cases users will not be able to authenticate and recieve a generic error that authentication has failed.  Timing can also affect zone placement of the user.  

Related Articles

  • SMA100 End of Support No-Charge Replacement FAQ
    Read More
  • SMA1000: Post upgrade to 12.5.0 on AWS and Azure, we show the error Could not retrieve the DNS settings once we log in to AMC/CMS console
    Read More
  • Firmware version required to upgrade to version 12.5.0.
    Read More
not finding your answers?