End of Support Supermassive Series (SM 9800, SM 9400, SM 9200)

Summary

• Products: Supermassive Series (SM 9800, SM 9400, SM 9200)
• Effective: February 20, 2026
• Regions Affected: Worldwide
• Segments: All

Overview

SonicWall is initiating the End of Support notification for the SonicWall Supermassive Series (SM 9800, SM 9600, SM 9400, SM 9200) Firewall Appliance. End of Support (EOS) is an announcement to indicate that we will no longer provide technical support, firmware updates/upgrades, or hardware replacement for the product, and that all remaining unique inventory or materials will become unavailable. Post Feb 20, 2026, we may continue to offer security service subscriptions during the End of Support phase, but we will no longer provide technical support for the product or any security service. 

Supermassive Series (SM 9800, SM 9600, SM 9400, SM 9200) firewalls are eligible for upgrade to Gen8 NSa through the SonicWall Secure Upgrade Plus program.  

Tip: Please click here for more information on available upgrades. 

 When will these changes take effect? 

End of support for the Supermassive Series will take effect on February 20, 2026. 

Frequently Asked Questions 

•  What are the replacement appliances for the Supermassive Series (SM 9800, SM 9600, SM 9400, SM 9200)?
  Gen8 portfolio is available worldwide with the following models as replacements:
  

  Supermassive Series	Replacement Models
  SM 9800	NSa 6800
  SM 9600	NSa 5800, NSa 6800
  SM 9400	NSa 4800, NSa 5800
  SM 9200	NSa 3800, NSa 4800

• What appliances will be supported with the Secure Upgrade Plus program? 
  Secure Upgrade Plus for the firewalls listed in this announcement is available now. Please visit Secure Upgrade Plus for more information on available upgrades.
  

For more information about Product Lifecycle phases, please visit Product Lifecycle