FAQ - Sami- SonicWall AI Advisor

Sami - Advisor is the AI assistant built into every SonicWall Unified Management (UM) login. It gives instant, context-aware answers to product-fit, how-to, and renewal questions, and routes anything it cannot resolve straight to SonicWall Support. 

Overview 

Sami – Advisor supports five core capabilities: 

• Discovery – Ask Sami for a straight answer about which SonicWall solution fits a given need. 

• How-To & Setup – Skip the support ticket; ask Sami how and get step-by-step guidance. 

• Renewal & Purchase – Give Sami a serial number and get back the exact SKU to renew or buy. 

• Solution Builder – Describe an environment in plain English and Sami maps it to a real solution. 

• Contact Support – When a question is beyond Sami, it routes the conversation straight to SonicWall Support. 

Frequently Asked Questions 

What is Sami – Advisor?
Sami - Advisor is an AI assistant built into SonicWall Unified Management. It answers product, setup, and renewal questions in plain English and can route unresolved issues to SonicWall Support. 

Where do I find Sami?
Log into Unified Management and look for the Sami icon in the bottom-right corner of the dashboard. It is available on every login — there is nothing extra to install, and no additional license required. 

What can I ask Sami?
Anything covering the five capabilities above — product discovery, how-to and setup guidance, renewal and purchase lookups, environment-based solution recommendations, or a hand-off to SonicWall Support. See “Sample Prompts” below for examples in each category. 

Are there any usage limits?
Yes. Standard accounts have 500 queries per organization per month. A running counter is visible in the Sami chat window at all times, so usage stays transparent, and there are no surprises. 

How is Sami different from old Sami?
Sami – Advisor brings the assistant into every UM login and adds Discovery, How-To & Setup, Renewal & Purchase, AI Solution Builder, and Contact Support — capabilities the old SAMI did not have.  

In turn, the product-level analytics use cases like product analytics, traffic analysis, and firmware upgrade assistance queries that the old SAMI supported are PAUSED for every organization today. They are being enhanced with stronger analytics and will return in a future Sami – Security Analyst release.  

Refer to Sami Feature guide for more information: Here 

Sami – Advisor Sample Prompts 

Discovery 

• Help me find the right product (like firewall) for my business 

• I want to learn more about SonicWall products 

How-To & Setup 

• Help me register/activate my new SonicWall product 

• How do I start a free trial for a product? 

• How to connect Firewall to CSE? 

Renewal & Purchase 

• Here is my serial number – what SKU do I need to renew? 

AI Solution Builder 

• I have a 50-employee branch office that needs VPN and firewall – what do you recommend? 

• Describe an environment and get a recommended solution 

Contact Support 

• I am having an issue – help me troubleshoot 

• This is beyond what SAMI can answer – connect me to SonicWall Support