Why is my MySonicWall Two-Step Verification code not accepted?

With Two-Step Verification, even if someone obtains your MySonicWall username or email address and your password, they cannot access your account unless they also have access to your email account or your smart phone.

You may go to Settings | My Accounts page to change the Two FactorAuthentication method as per your preference

• Email – using the email address specified in your MySonicWall account. The Code is sent to your Registered Email
• Microsoft / Google Authenticator App – on your smart phone or tablet. The Generated Code from the app needs to be entered.

NOTE: With the email option, you have a few minutes to enter the code into the login screen. After a few minutes, you will need to start the login sequence over and use the code from the new email.

If the Code generated by the APP is not accepted, You may retry by doing the following:

1. Clear Browser cookies and Cache
2. Try different browsers
3. Try using the browsers in Private/Incognito Mode.
4. You can request for the code to be sent by email by clicking on Email the Code

If the above do not work, please contact the Customer Service by emailing  customer_service@sonicwall.com. In your email please provide the following:

• Username/email address of your MySonicWall.com account
• Screenshot of the error message you are receiving·
• If you would like to temporarily change the mode of Two-Step Verification from App to Email, please state the same in your email.

You can also contact Customer Service by phone and we will create a Customer Service case. You can find the phone number here:

Contact Support - SonicWall