Interoperability with for Citrix

Description

To learn how to exclude files and folders please see Capture Client Interoperability Issues with Third Party Applications.




Resolution

Files to Exclude

  • For recommended exclusions for different Citrix components, see:

    Citrix Recommended Antivirus Exclusions

    Citrix Guidelines for Antivirus Software Configuration

    A summary of the recommendations is to exclude these files and processes for all Citrix Apps:


    • C:\Program File*\Citrix\

      C:\ProgramData\Citri*\


    • C:\Windows\Temp\StoreFront\


    • C:\Windows\ServiceProfiles\NetworkService\

  • For all Citrix components:


  • Set real-time scanning to scan local drives only and not network drives


  • Disable scan on boot


  • Remove unnecessary antivirus related entries from the Run key


  • Exclude the pagefiles from being scanned.

     

Note: When you make a path exclusion, we highly recommend that you add the exclusion to the smallest relevant scope of endpoints or - a specific group. For example, do not add exclusions to the default policy of the default group. Create a group of endpoints that use the application to exclude.

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