Choose appropriate Tenant and choose mySonicWall tile
Navigate to Resources & Support | My Groups
Select the Users tab, and click the + (Person Icon Add button on right hand navigation)
Logout of CSC
Login to CSC via https://cloud.sonicwall.com as this newly assigned user.
NOTE: Should see new Tenant group (example: SonicWALL Inc)
Select the Management tile for new Tenant group. Note - This should not work and take back to main curtain screen
An email will be sent to CSC admin noting a Guest User has been added https://cloud.sonicwall.com
Choose appropriate Tenant group and choose Management Tile
Navigate to CONSOLE settings at top
Navigate to Management | Users on left hand menu
Under All Users | Guest Users – should see newly added User.
NOTE: Be patient with clicks on the screen as need them to be highlighted for action
Select appropriate newly added User, and right click – verify email address for assurance
Select Move User
From User Type dropdown, select appropriate role. In addition, especially if selecting Administrators, choose ‘Inherit permissions defined from the new user type’ and hit OK
Verify User account now exists under appropriate User access role (i.e., Administrators)