Secure Mobile Access 12.4 Upgrade Guide

Installing an Update or Hotfix Using the Appliance Management Console

AMC now notifies the administrators of available upgrades and hotfixes, and provides a one-click upgrade option.

If you have not already downloaded the update or hotfix file, see Obtaining the Upgrade File or Hotfix for instructions. Save the file to your local system.

  • If you have OPSWAT V3 attributes configured, upgrading to SMA 12.4.1 is prevented. To upgrade to SMA 12.4.1, remove the OPSWAT V3 attributes and proceed with the upgrade process.
  • If you have configured TLS transport protocol as “Any TLS version” or “TLS version 1.2 or 1.1” in prior version of SMA, upgrading to SMA 12.4 is prevented. To upgrade to SMA 12.4, select “TLS version 1.2 only” in AMC and proceed with the upgrade process.
  • The upgrade is prevented if Virtual Assist/Replication/GMS is enabled.
  • The upgrade is prevented if there are issues with HA configuration and Virtual host with IP configuration.

To install the update or hotfix

  1. From the main navigation menu in AMC, navigate to the System Configuration > Maintenance.
  2. In the System Software Updates section, in the Update area, click Update.
  3. Click Choose File to locate the update or hotfix file, or type the file path.
  4. Expand the Advanced section if you want to schedule installation of the update or hotfix for a later time.
  5. Click Install update.
  6. This step may take several minutes, depending on the network connection speed.

After the file upload process is completed, the update or hotfix is automatically installed on the appliance. You cannot cancel this part of the installation process. The appliance will automatically restart when the installation of the update or hotfix is completed.

If you have any issues after the upgrade, you can roll back the SMA version to the prior version. For more information, see Rolling Back SMA to a Previous Version

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