Secure Mobile Access 12.4 Connect Tunnel User Guide

Logging into Connect Tunnel

To access network resources through Connect Tunnel, users must first verify their identity. This ensures that only authorized users can access protected network resources. The credentials used to verify your identity typically consist of a user name and password (or pass code).

Depending on the resources, you may also need to enter a one-time password given to you by your administrator and/or accept an Acceptable Use Policy.

During Login, a prompt may appear indicating that an upgrade is ready. For instructions on upgrading, see Updating the Connect Tunnel Application.

To log into Connect Tunnel

  1. Click the Windows Start button.
  2. Click All Programs > search for Connect Tunnel.

  3. Click on Connect Tunnel application or Open.

    Your administrator may have customized the name of this application.

  4. You may be required to pick the account you want to log into. Click the appropriate account listed on the screen.

  5. The initial login screen appears. Enter your VPN configuration choice and click Connect to start the login process.

  6. The next screen gives a drop down list to choose between login groups/realms to log into. Select a login groups/realm, then click OK.

  7. Enter your authentication credentials. Depending on how your administrator has configured Connect Tunnel, you may see a combination of these prompts. Click OK to login. The screen below is an example:

    • Type your username in the Username field.
    • In the Password or Passcode field, type your password or passcode. (Passwords may be case-sensitive. Make sure the Caps Lock or Num Lock keys are not enabled.)
    • Enter a one-time password if one was sent to you by your administrator.
    • If a client certificate is required for authentication, the Certificate list displays the ones on your device that match the certificate authority (CA) used by the authentication server. Often there is only one listed.
    • If an Acceptable Use Policy is displayed, click Accept to accept it.
  8. If your login is successful, the following screen appears to show that you are connected to the VPN.

    The Status “Device VPN connected” is displayed when you have selected the Device VPN enabled realm.

    The Connect Tunnel icon appears in the task bar notification area, indicating that Connect Tunnel is running and connected to the VPN.

    Your login may not be exactly the same as that shown above. Your administrator might send you login instructions that allow you to connect to a specific network.

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