Secure Mobile Access 12.4 CMS Administration Guide

Pre-Configured Alerts

The Table of Pre-Configured Alerts below has a fixed set of conditions that can trigger alerts.

The Priority symbols represent a Warning or an Error .

Table of Pre-Configured Alerts
PriorityNameMeasurementCondition
Unable to communicate with License ManagerCMS connection to MySonicWallConnection is lost for 10080 minutes
Unable to communicate with License ManagerCMS connection to MySonicWallConnection is lost for 10080 minutes
Temporary communication lossManage appliance connection to CMSConnection is temporarily lost
Permanent communication lossManaged appliance connection to CMSConnection is permanently lost
Managed appliances intercommunication failureManaged appliances intercommunicationConnection is lost
License has expiredCMS license expiration dateExpiration date is past
License expires soonCMS license expiration dateExpiration date is a certain number of days away
High user license usageCMS license usageValue is over 95 percent
High user license usageCMS license usageValue is over 75 percent
High swap usageSwap usageValue is over 5 percent
High memory usageMemory usageValue is over 85 percent for 5 minutes
High email user license usageCMS Email license usageValue is over 95 percent
High email user license usageCMS Email license usageValue is over 75 percent
High disk usageDisk usageValue is over 95 percent
High CPU usageCPU usageValue is over 85 percent for 5 minutes
High appliance license usageAppliance license usageValue is over 89 percent
Critically high memory usageMemory usageValue is over 95 percent for 5 minutes
Critically high CPU usageCPU usageValue is over 95 percent for 5 minutes
Critically high appliance license usageAppliance license usageValue is over 98 percent
CMS Spike license is activeCMS Spike license usageSpike license is active
CMS Spike license days left is lowCMS Spike license days leftValue is under 5 days
CMS Spike license days left is critically lowCMS Spike license days leftValue is under 2days
Certificate expiredTime until certificate expiresValue is under 0 days
Certificate about to expireTime until certificate expiresValue is under 30 days
Standby appliance is activeThe standby appliance is activeThe standby appliance becomes active
Public DNS settings do not match GTO settingsThe Public DNS settings and GTO settings do not matchThe Public DNS settings do not match the GTO settings

The administrator can edit the pre-configured alerts as follows:

  • Modify or customize these pre-configured default alerts.
  • Disable them
  • Make changes to the threshold, duration and message.
  • Configure additional alerts. The Table of Alerts lists all the conditions that can be used to configure Alerts.
  • Configure the priority of an alert to either Critical or Warning.
  • SNMP traps are generated for all Critical alerts.

For these activities, use the following guidelines:

  • When an appliance-related alert is configured, it applies to all the managed appliance, that is, alerts cannot be individually configured/tailored for a specific appliance.
  • The maximum number of alerts that can be configured by the administrator on a CMS is 100.

Alerts shown on the dashboard can be dismissed by the administrator. Dismissed alerts will no longer be displayed in the dashboard view, but can be seen in the Alerts page. If the alert condition toggles (ON->OFF->ON), a new alert for the same condition will be raised in the dashboard.

All alerts are stored in the Alerts Database. A rolling history of 90 days worth of alerts are retained in the Alerts Database. An Alerts View allows the administrator to see all Alerts in the past Day, Week, Month or Quarter.

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