Secure Mobile Access 12.4 Administration Guide

Uninstalling Secure Mobile Access Components

To uninstall all Secure Mobile Access files

  1. Reboot your computer. This ensures that no files are loaded in memory and makes the uninstall easier.

  2. Remove all Secure Mobile Access components:

    1. In Windows Explorer, browse to %WINDIR%\Downloaded Program Files\.

    2. Right-click the Secure Mobile Access Installer file, and select Remove.

    3. Uninstall the Secure Mobile Access VPN Software. You are prompted to reboot your computer, but you don’t need to do so until the final step in this procedure.

    4. In the Control Panel, open Add/Remove Programs.

    5. Remove each Secure Mobile Access component.

  3. The Secure Mobile Access software may have been installed using either ActiveX or Java (if you’re not sure, follow both sets of instructions):

    ActiveX

    If you have already done Step b, you can skip to the steps for Java.

    1. In Windows Explorer, browse to %WINDIR%\Downloaded Program Files\.

    2. Right-click on the Secure Mobile Access Installer file, select Remove, and then click OK.

    3. Uninstall the Secure Mobile Access VPN Software. You are prompted to reboot your computer, but you don’t need to do so until the final step in this procedure.

    Java

    1. In Windows Explorer, browse to %HOMEPATH%\Application Data\Aventail\EP\.

    2. Double-click uninstall_ep.exe.

    3. Uninstall the Secure Mobile Access VPN Software. You are prompted to reboot your computer, but you don’t need to do so until the final step in this procedure.

  4. In Windows Explorer, browse to %HOMEPATH%\Application Data\, right-click on the Aventail folder, and then select Delete.

  5. Reboot the computer.

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