Troubleshooting Agent Provisioning (Windows)
Secure Endpoint Manager (SEM) is a component that provisions Windows users with EPC and access agents
when they log in to WorkPlace. If something goes wrong during provisioning, the error is recorded in a client
installation log (identified by username) that you can view in AMC.
To get to the App data folder, click Start -> Run, type in
%appdata%, and press Enter.
Provisioning process presents a broad overview of the provisioning process. At Step 2 through Step 6,
information is appended to a file named
epiBoostrapper.log (stored in
\Documents and Settings\<username>\Application Data\Secure Mobile
To troubleshoot agent provisioning
Is this a Microsoft OS? Is ActiveX enabled? If not, is Java enabled?
If neither is available, the user sees an error message.
epiBootstrapper.exe, a self-extracting executable in MSI (Microsoft Windows Installer)
format; the executable also includes the macro-interrogator used inStep 5.
Fetch the list of Advanced EPC agents and install it. At a minimum,
OPSWAT.msi is installed.
Fetch additional Advanced EPC agents as required by the community.
Macro-interrogation: Search for both Advanced EPC and other device profile attributes, such as a particular file name, or a Windows registry key.
Provision agents (for example, data protection, or OnDemand Tunnel).
For related topics, see:
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