Secure Mobile Access 12.4 Administration Guide

Viewing User Sessions

You can monitor, troubleshoot or terminate user sessions on your appliance, or HA pair of appliances, in AMC. By sorting through the list and filtering the sessions—by user name, realm (authentication server), community, access agent, traffic load, and so on—you can narrow your search to particular sessions and view further details about them. Here are two filtering examples.

To view all open user sessions

  1. In the AMC, navigate to Monitoring > User Sessions.

    You can get a quick read on what state a session is in by looking at its icon. See Open vs Licensed Sessions for a complete description of each state.

  2. In the View list, select All open sessions. This displays sessions that are either licensed or idle. An idle session is one that can be resumed: its license is released after the connection is inactive for more than15 minutes, but up until that moment the session can be resumed. See Open vs Licensed Sessions for more information on what sessions are considered open.
  3. You can filter your list of sessions further using a combination of other properties, such as realm and zone. Click Refresh to update the list of sessions based on your filters.
  4. Review the session list. To resort the list, click the heading at the top of a column.

  5. For a quick summary of a particular session, expand the item in the session list.

    For complete session details, such as the resource a user attempted to access and what policy rules were applied in the process, click the username link. See Viewing User Access and Policy Details for more information on this troubleshooting tool.

To search for sessions with a high traffic load

  1. In the AMC, navigate to Monitoring > User Sessions.

  2. In the View list, select All sessions.

  3. If you plan to end sessions that are taking up too much bandwidth, restrict the list to licensed sessions: in the Filters area, select Licensed in the Status list, and then click Refresh.

  4. To isolate the time range you’re interested in, make a selection in the Time period drop-down menu. Select:

    • All to see data from sessions that are up to one week old.

    • Last 24 hours to see user activity for the last day.

    • Custom to specify a particular range by date and time.

  5. Click Refresh to view updated results.

  6. To find out which sessions involve the most traffic, sort the list by clicking Avg byte/Min (the amount of traffic for the last hour) or Total byte (the total amount for the session) at the top of the column.

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