If you are successfully logged in to Virtual Office, you have correctly used the One-Time Password feature.
If you cannot log in using the One-Time Password feature, verify the following:
Are you able to log in to the Virtual Office without being prompted to check your email for a one-time password? If so, you have not been enabled to use the One-Time Password feature. Contact your Secure Mobile Access Administrator if you believe this is an error.
Is your email address correct? If your email address has been entered incorrectly, contact your Secure Mobile Access Administrator to correct it.
Is there no email with a one-time password? Wait a few minutes and refresh your email inbox. Check your spam filter. If there is no email after several minutes, try to log in again to generate a new one-time password.
Have you accurately typed the one-time password in the correct field? Re-type or copy and paste the one-time password.
Are you able to scan the QRCode? Have you downloaded an Authentication app? Download an Authentication app such as Google Authenticator or Duo Mobile.
Did you bind the authentication app with mobile device? Contact you administrator if you are having trouble binding the authentication app with your mobile device.
Did your one-time password expire? If your password is not accepted, open the authentication app and verify password is current. A new password shows, when the old password expires.