• Secure Mobile Access 10.2
• Introduction
• Before You Begin
  • Supported Platforms
  • Creating a MySonicWall Account
• Installing the SMA 500v for AWS Virtual Appliance
  • Installing SMA 500v for AWS
• Configuring the SMA 500v for AWS Virtual Appliance
  • Powering the Virtual Appliance On or Off
  • Connecting to the Web Interface
  • Connecting to the Command Line Interface
  • Using the Command Line Interface
    • Reboot
    • Restart SSL VPN Services
    • Logout
    • Save TSR to Flash
    • Display EULA
  • Configuring Settings on the Appliance Web Interface
• Licensing and Registering Your Appliance
  • Registering the SMA 500v for AWS
  • De-registering an SMA 500v for AWS
• Using the 30-day Trial Version
  • Deployment Considerations
  • Registering the 30-day Trial Virtual
  • Converting a Free Trial License to Full
• Upgrading Your Appliance
  • Obtaining the Latest Image Version
  • Exporting a Copy of Your Configuration
  • Uploading a New Image
• SonicWall Support
  • About This Document

Verifying User One-Time Password Configuration

If you are successfully logged in to Virtual Office, you have correctly used the One-Time Password feature.

If you cannot log in using the One-Time Password feature, verify the following:

• Are you able to log in to the Virtual Office without being prompted to check your email for a one-time password? If so, you have not been enabled to use the One-Time Password feature. Contact your Secure Mobile Access Administrator if you believe this is an error.
• Is your email address correct? If your email address has been entered incorrectly, contact your Secure Mobile Access Administrator to correct it.
• Is there no email with a one-time password? Wait a few minutes and refresh your email inbox. Check your spam filter. If there is no email after several minutes, try to log in again to generate a new one-time password.
• Have you accurately typed the one-time password in the correct field? Re-type or copy and paste the one-time password.
• Are you able to scan the QRCode? Have you downloaded an Authentication app? Download an Authentication app such as Google Authenticator or Duo Mobile.
• Did you bind the authentication app with mobile device? Contact you administrator if you are having trouble binding the authentication app with your mobile device.
• Did your one-time password expire? If your password is not accepted, open the authentication app and verify password is current. A new password shows, when the old password expires.