• Network Security Manager On-Premises System
• About Network Security Manager
  • About NSM
  • About the System Option
  • Conventions
    • Guide Conventions
    • UI Conventions
  • Related Documents
• Dashboard
  • System Information
  • CPU Usage
  • Memory Usage
  • Network Interfaces
  • Disk Usage
  • Active Users
• Settings
  • Licenses
  • Administration
  • Time
    • Setting Time
    • Adding an NTP Server
    • Deleting an NTP Server
  • Certificates
  • Common Access Card (CAC) Authentication
  • Diagnostics
    • Diagnostics Tests
    • Tech Support Report
  • Firmware and Settings
  • Backups/Restore Feature
    • Configure a Scheduled NSM File System Backup
    • Configure a Scheduled NSM File System Backup via SCP
    • View NSM File System Backups
    • Create a NSM File System Backup
    • Import a NSM File System Backup
    • Export a NSM File System Backup
    • Delete a NSM File System Backup
    • Restore NSM to a File System Backup
    • Backup/Restore NSM using Safemode
  • Zero Touch
  • Shutdown/Reboot
  • Closed Network
• Network
  • Settings
  • Interface
  • Routes
• System Monitor
  • Settings
  • Live Monitor
  • Process Monitor
  • Service Monitor
  • System Report
• High Availability
  • Status
  • Settings
  • Advanced Settings
  • Virtual IP
  • HA Modes and Terminologies
  • Backup/Restore in High Availability Setup
    • Configure a Scheduled Backup in High Availability Setup
    • Restore Feature in High Availability Setup
• NSM Management Console

Tech Support Report

When you have issues, you can create a Tech Support Report (TSR) directly from NSM. It includes all the data needed for SonicWall Support to help you. Navigate to System | Settings > Diagnostics and select the Tech Support Report tab.

Set the Log Rotation Size for the data to be included in the TSR information. The maximum size allowed is 100 MB. If you want to include the logs in your TSR enable the switch. Click Download TSR. Submit the information in the TSR provided to SonicWall Support.