Network Security Manager Saas Getting Started Guide

Technical Documentation
Table of Contents

Diagnostics

The Diagnostics screen provides the Ping and Nslookup tools to test connectivity between the management interface and the local network. Ping is used to test whether hosts in the network are reachable. Nslookup is available for sending DNS queries from the NSM On-Premises instance. Another option is to Send diagnostics to SonicWall support.

To use ping

  1. Select Diagnostics in the Menu and press Tab to move the focus into the Diagnostics screen.
  2. Select Ping to highlight it and then press Enter to display the Enter IP address dialog.
  3. Navigate into the dialog, press Backspace to clear the current value, and then type in the IP address that you want to ping.

  4. Press Enter.

    The ping output is displayed in the Ping host dialog.

  5. Press the Esc key to close the dialog.

To use Nslookup

  1. Select Diagnostics in the Menu and press Tab to move the focus into the Diagnostics screen.
  2. Select Nslookup to highlight it and press Enter to display the Enter hostname dialog.
  3. Navigate into the dialog, press Backspace to clear the current value, and then type in the hostname that you want to look up with a DNS query.

  4. Press Enter.

    The Nslookup query results are displayed in an information dialog. You can scroll up and down within the dialog by using the up/down arrow keys.

  5. Press the Esc key to close the dialog.

To send Diagnostic Report

In the Diagnostics screen, you can send diagnostics to SonicWall Technical Support.

Your NSM On-Premises instance must have internet access to send the diagnostics report to SonicWall Support.

  1. To send the diagnostics report, select Send in the main view to highlight it.
  2. Press Enter. A dialog box showing the diagnostics send output is displayed. The last message indicates success or failure.
  3. Press the Esc key to close the dialog.

Any errors during the Send process are displayed in the Send diagnostics dialog box.

Common reasons for the report failing to send include:

  • Misconfigured/missing default gateway
  • Misconfigured/missing DNS servers
  • Inline proxy

The Send Diagnostics tool does not currently work through HTTP proxies.