SonicWall POE Switch Chassis/Enclosure

First Published:04/21/2022

Last Updated:04/25/2022

Effective December 20, 2020, EN 60950-1:2006 was withdrawn and EN 62368-1:2014 is the replacement standard for the presumption of conformity with Directive 2014/35/EU (Low Voltage Directive or LVD), which applies to SonicWall POE switches in European Union (EU) countries and was also adopted by the United Kingdom (UK). The scope of this impact is as follows:

Certain SonicWall POE switches placed in the EU and UK markets after December 19, 2020, may not be compliant with EN 62368-1:2014. Further action is required for these appliances.
All SonicWall POE switches placed in the EU and UK markets before December 20, 2020 (either deployed or pending deployment), are compliant with Directive 2014/35/EU (LVD) and EN 60950-1:2006. No further action is required for these appliances.
All SonicWall POE switches placed into markets other than the EU and UK. No further action is required for these appliances.

Impacted Product(s): SWS12-10FPOE, SWS14-24FPOE, SWS14-48FPOE placed into the EU or UK market (imported into EU or UK) after December 19, 2020.

Un-impacted Product(s): SWS12-10FPOE, SWS14-24FPOE, SWS14-48FPOE placed into EU or UK market (imported into EU or UK) before December 20, 2020.

Important

The EN 62368-1:2014 update to affected appliances decreased the chassis/enclosure vents opening size and increased the number of vents. This change does not impact or apply to any internal components or system design. There is no change in functionality or performance of the SonicWall switch products with this change to the chassis/enclosure.

The prior chassis/enclosure standard is still effective and used in other jurisdictions outside of the EU and UK, and SonicWall does not believe use of the product subject to the prior standard presents a safety hazard or risk.

No other SonicWall hardware products are affected.

Refer to the chassis/enclosure update details section below for regulatory chassis/enclosure changes between Version 1 (complies with EN 60950-1:2006) and Version 2 (complies with EN 62368-1:2014 and EN 60950-1:2006).

Recommended Steps & Resolution

Please reference the provided look-up tool located at https://www.mysonicwall.com/muir/ui/workspace/m/feature/issuelist to determine whether your switch appliance is affected.

For all affected units, SonicWall will either repair or replace your appliance at no cost to you (see below for additional details). You have until May 1, 2023, to submit a request for repair or a replacement of an affected product. Please contact SonicWall by sending the serial number of any affected product and your contact details to replacement@sonicwall.com to process your return or receive further assistance.

Option 1: Advance Replacement
SonicWall will provide its Advance Replacement service for the affected products at no cost to you. Replacement product(s) will be available to ship after October 1, 2022. SonicWall will provide a Return Merchandise Authorization (RMA) and prepaid return label for returning your original appliance. You are required to return your original appliance within 30 days of receiving your replacement product(s).
Option 2: Repair
SonicWall will repair your affected product(s) at no cost to you. Once notified, SonicWall will provide a Return Merchandise Authorization (RMA) number and shipping label. You are required to ship your affected product(s) back to SonicWall within 10 days of receipt of the shipping label. It generally takes approximately 4-6 weeks for the product(s) to be repaired and then returned to you.