Product Advisory: Capture Client 3.6 Upgrade (May 20 Update)

First Published:05/18/2021 Last Updated:05/20/2021

Update: May 20, 2021. 10 a.m. PDT.

SonicWall engineering has completed the fix to remove duplicate client entries for all tenants that are not using static groups within Capture Client 3.6. If you are such a customer and still have issues, please contact SonicWall Technical Support.

IssueActionsStatus
Slowness, longer-than-normal load times or timeout errors while working within the Capture Client 3.6 management console.Performance improvements applied by SonicWall on May 19, 2021.Resolved
Instances of clients displaying an “Unlicensed” status or duplicate client entries showing in the Capture Client device list.

SonicWall engineering has implemented the fix to remove duplicate client entries for all customers that are not using static groups.

For customers using static groups, a manual workaround is available. Please refer to the following knowledgebase article: Removing Duplicate Entries for Capture Client Endpoints

Resolved


At this time, we recommend customers migrate clients to Capture Client 3.6 to keep endpoints up to date. Please see article Upgrading and Migrating Clients to Capture Client 3.6 for guidance on what actions may need to be taken for the upgrade and some frequently asked questions.

Please reach out to SonicWall Technical Support if you require any assistance.

Resources:



Update: May 19, 2021. 10 a.m. PDT.

On May 18, SonicWall released Capture Client version 3.6 to all current Capture Client customers. The below table provides an update on known issues possibly encountered during upgrade.

NOTE: All endpoints running Capture Client 3.6 or earlier continue to be fully protected, regardless of current inconsistencies in licensing status display.


IssueActionsStatus


Slowness, longer-than-normal load times or timeout errors while working within the Capture Client 3.6 management console.


Performance improvements applied by SonicWall on May 19, 2021.

Resolved – Monitoring

Instances of clients displaying an “Unlicensed” status or duplicate client entries showing in the Capture Client device list.

SonicWall engineering is working on a fix to remove duplicate client entries for all customers that are not using static groups.

For customers using static groups, a manual workaround is available. Please refer to the following knowledgebase article https://www.sonicwall.com/support/knowledge-base/210519124953227/

Resolved

In Progress –
Expected resolution available 6 a.m. PDT, May 20, 2021



For customers not using groups or who are only using dynamic groups, the engineering fix currently scheduled for May 20, 2021, will automatically resolve issues with duplicate client entries and incorrect license status. Capture Client administrators do not need to take any further action in this scenario.

For customers using static groups in your deployment, an automated fix will not be applied as this approach may have unintended implications to your endpoint security policies. If you are using static groups in your Capture Client deployment, we recommend that you manually remove duplicate client entries by following the steps in this knowledge base article:

Please reach out to SonicWall Technical Support if you require any assistance.

The next update to this article will be made by or before 10 a.m. PDT on May 20, 2021.



May 18, 2021. 6:30 p.m. PDT

On May 18, SonicWall released Capture Client version 3.6 to all current Capture Client customers. We are aware that some users are experiencing the following issues as a result of either automatic or manual upgrades:

  • Instances of clients displaying an “Unlicensed” status or duplicate client entries showing in the Capture Client device list
  • Slowness, longer-than-normal load times or timeout errors while working within the Capture Client 3.6 management console

All endpoints running Capture Client 3.5 or earlier prior to the upgrade continue to be fully protected, regardless of current inconsistencies in licensing status display.

There is currently no action required by Capture Client administrators. SonicWall engineers are working quickly to resolve the issues and will continue to provide updates through this alert.

The next update to this article will be made by or before 10 a.m. PDT on May 19, 2021.

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