Email Security Junk Box & Message Log Update Issues - Y2K22 Bug

First Published:01/07/2022 Last Updated:01/07/2022

Starting January 1, 2022, SonicWall Email Security products began experiencing an issue causing junk box and message log updates to fail. Administrators and email users will face the following two issues:

  • Inability to access junk box or un-junk new emails
  • Inability to trace the incoming/outgoing emails through message logs

SonicWall customers using the following Email Security or firewall products should make note of the below updates:

  • Hosted Email Security: FULLY PATCHED – The fix was deployed in North America and Europe instances on Jan. 2. No action is needed from Hosted Email Security customers.

  • Email Security Appliance: FIX RELEASED – ES 10.0.15 is available for download via Customers using Email Security Appliance (On-Prem) should upgrade their firmware to ES 10.0.15. Upgrade to ES 10.0.15 will automatically start the database rebuild and the process can take a few hours to complete depending on the amount of data. Junk Box emails and Message Logs will be displayed accurately after the database is fully rebuilt. Please refer to the knowledge base (KB) article for guidance on firmware upgrade.

  • Firewall Anti-Spam Junk Store: FIX RELEASED – Customers using Anti-Spam Junk Store functionality on firewalls running SonicOS 6.x should upgrade to the latest Junk Store 7.6.9. Junk Store 7.6.9 installer is posted under SonicOS 6.5.x firmware in MySonicWall downloads section for TZ, NSA and SOHO platforms. Customers using SonicOS 7.x on any platform are not impacted.