SonicWall Phone Support Temporarily Unavailable
First Published:06/15/2023
Last Updated:06/16/2023
Update June 16,2023 (2:50pm EST)
We are pleased to inform you that the recent phone outage issue has been successfully resolved and we are now fully operational. We appologize for any inconvenience this may have caused and appreciate your patience during this time.
On June 15, 2023, at approximately 6 pm EST, SonicWall Support experienced a phone outage. However, our phone vendor has successfully resolved the DNS issues that were causing the interruption. It is advised to allow some time for the DNS updates to fully propagate across all networks.
To stay updated on the latest information regarding this matter, customers are encouraged to visit https://community.sonicwall.com/technology-and-support/discussion/5202/sonicwall-phone-support-temporarily-unavailable. The provided discussion thread in SonicWall's community forum will offer real-time updates as we continue to work on resolving this issue.
To ensure uninterrupted support, customers are advised to utilize the online case creation portal available at mysonicwall.com.
We appreciate your patience as we work diligently to restore all phone services.
