YouTube fails to play videos after adding to Allowed Domains list in CFS

06/02/2023 38 People found this article helpful 487,445 Views

Description

Resolution

Resolution for SonicOS 7.X

This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.

After blocking Multimedia in CFS and adding YouTube.com to the Allowed Domains users cannot play YouTube Videos.

Resolution/Workaround

Because YouTube uses other external domains to provide video content you need to add these domains to the Allowed Domains list. Once these are added users should be able to watch videos on youtube.com.

1. google.com
2. ytimg.com
3. googlevideo.com
4. gstatic.com
5. googleusercontent.com

>Navigate to object | Match object | URI List | URI List object | Add

>Following dialogue box appears, Navigate to URI List Object | Add, for adding the respective domains

Alternatively, you can use App rules feature on the Sonicwall to block Multimedia and allow YouTube.

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

After blocking Multimedia in CFS and adding YouTube.com to the Allowed Domains users cannot play YouTube Videos.

Resolution/Workaround

Because YouTube uses other external domains to provide video content you need to add these domains to the Allowed Domains list. Once these are added users should be able to watch videos on youtube.com.

1. google.com
2. ytimg.com
3. googlevideo.com
4. gstatic.com
5. googleusercontent.com

>Navigate to Manage | Object | Content filter Object| Add

>Following dialog box appears, Navigate to URI list object | Add for adding respective domains

Alternatively, you can use App rules feature on the Sonicwall to block Multimedia and allow YouTube.

Resolution for SonicOS 6.2 and Below

The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.

Problem

After blocking Multimedia in CFS and adding YouTube.com to the Allowed Domains users cannot play YouTube Videos.

Resolution/Workaround

Because YouTube uses other external domains to provide video content you need to add these domains to the Allowed Domains list. Once these are added users should be able to watch videos on youtube.com.

1. google.com
2. ytimg.com
3. googlevideo.com
4. gstatic.com
5. googleusercontent.com

Alternatively, you can use App rules feature on the Sonicwall to block Multimedia and allow YouTube by clicking here.