- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
Wireless UTM not showing proper country code for Canada
03/26/2020 
44 People found this article helpful
116,764 Views
Description
Customers with wireless INTL UTMs cannot set Canada as a country for their regulatory domain in the wireless internal radio.
- This issue happens if the user has set a different country the first time.
Cause
Canada recently changed their wireless policies.
Resolution
In order for customers to be able to set Canada, the customer needs to reset the Wireless UTM to factory default before they will see Canada in the country drop down for regulatory domain.
Factory defaulting SonicWall with same firmware steps.
- On the System | Settings page, click Export Settings, save the file to your preferred location. Please be aware that if you are using Certs these will NOT export and will need to be added manually after the import of settings.
- On the System | Settings page, click the Boot icon in the row for current Firmware with Factory Default Settings.
- In the confirmation dialog box, click OK. The SonicWall restarts.
- While the SonicWall is restarting directly connect a computer to the UTMs LAN or X0 interface and change the IP address of the computer you're using to manage the UTM to a 192.168.168.x IP address with a 255.255.255.0 net mask.
- In a browser go to the Factory Default IP - 192.168.168.168 and enter the default user name and password (admin / password) to access the SonicWall management interface.
- On the System | Settings page, click Import Settings, browse to the file you saved earlier.
- Change your IP address back to an IP on your usual network, or set it to DHCP and log back in with admin and password.
- You will have to go to System | Administration to change the password to your previous password.
- You will also have to go to System | Status and click where it says registration update required on the right hand side of the page to resync the SonicWall with your mysonicwall.com account.
Navigate to Wireless | Settings | Country Code (This should now allow you to select Canada)
Related Articles
- DNS Proxy: Creating DNS entries for internal/private network
- Global VPN Client Connectivity Error
- Unable to access certain websites, either slow or completely failing.
Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
YES
NO