- Products
- Network Security
- Threat Protection
- Secure Access Service Edge (SASE)
- Cloud Security
- Endpoint Security
- Email Security
- Secure Access
-
Wi-Fi 6 Access Points
SonicWall SonicWave 600 series access points provide always-on, always-secure connectivity for complex, multi-device environments.
Read More
- Solutions
- Industries
- Use Cases
- Solutions Widgets
- Solutions Content Widgets
Federal
Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
- Solutions Image Widgets
-
- Partners
- SonicWall Partners
- Partner Resources
- Partner Widgets
- Custom HTML : Partners Content WIdgets
Partner Portal
Access to deal registration, MDF, sales and marketing tools, training and more
- Partners Image Widgets
-
- Support
- Support
- Resources
- Capture Labs
- Support Widget
- Custom HTML : Support Content WIdgets
Support Portal
Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
- Support Image Widgets
-
- COMPANY
- PROMOTIONS
- MANAGED SERVICES
- Contact Sales
-
- Menu
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
Wireless users are not able to authenticate through a RADIUS server
03/26/2020 
40 People found this article helpful
194,958 Views
Description
Trouble shooting a scenario where wireless users were not able get authenticated through RADIUS server
Resolution
SCENARIO / SYMPTOM
• Internal wireless(W0) is being used
• Authentication WPA2-EAP
• The authentication goes through fine from SNWL
User ->Settings-> Test Radius users
• SNWL LAN IP was added as radius client on the server and a Network Policy was added for the same 
Conditions were configured as follows:
• Users groups were added (Wireless group on the AD )
• Configured SNWL LAN IP as NAS IPv4 & Client IPv4
• Was using both PEAP & EAP methods
• MSCHAP V2, MSCHAP authentication types are already configured
• But still the wireless users are unable to get authenticated from Radius
• Tried by bridging the interface X0 and W0 but to no avail
• Tried to upgrade the firmware of the SNWL to 5.8.1.15(General Release) and tested. Still no resolution
• The packet capture on SNWL shows Access request sent from the SNWL, but server was sending Access reject back
• It gives the error ‘user credentials are incorrect’, although the same user, was able to authenticate from the SNWL radius test page
• Created a new test user on the Customer’s LDAP server, still to no avail. Same error was thrown
RESOLUTION/WORKAROUND
Turned off ‘Guest services’ under Zones and then the Wireless users were able to get authenticated 
Note:
Related KB article:
Configuring RADIUS authentication for Global VPN Clients with Network Policy and Access Server from Microsoft Windows 2008 (With video tutorial of Radius Authentication)
URL: https://www.fuzeqna.com/SonicWallkb/ext/kbdetail.aspx?kbid=6591
Related Articles
- Identical Access Rules for different users/user groups
- Advanced Network Security eLearning Training Course
- Network Security Essentials eLearning Training Course
Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
YES
NO