-
Products
-
SonicPlatform
SonicPlatform is the cybersecurity platform purpose-built for MSPs, making managing complex security environments among multiple tenants easy and streamlined.
Discover More
-
-
Solutions
-
Federal
Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn MoreFederalProtect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn More - Industries
- Use Cases
-
-
Partners
-
Partner Portal
Access to deal registration, MDF, sales and marketing tools, training and more
Learn MorePartner PortalAccess to deal registration, MDF, sales and marketing tools, training and more
Learn More - SonicWall Partners
- Partner Resources
-
-
Support
-
Support Portal
Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn MoreSupport PortalFind answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn More - Support
- Resources
- Capture Labs
-
- Company
- Contact Us
Wireless: SonicPoints does not come up however console logs Shows "timeout in SSPP provision!, SDP Session Closed, SDP Provisioning Failed"
05/13/2024 
5 People found this article helpful
481,688 Views
Description
Senario : - SonicPoints does not come up however console logs Shows "timeout in sspp provision!, SDP Session Closed, SDP Provisioning Failed"
Sonicpoint Wave unit and is directly connected to the Sonicwall interface X3. The SP’s goes on continuous rebooting mode. From the console logs we see SDP Provision fail and timeout in SSPP provision.
We tried replacing both the units still the issue remains same. Attached is the SP logs and TSR. The SonicWave is connected directly to the SonicWALL using POE injector.
We have tried updating the SonicWave firmware in standalone mode and connecting it to the SonicWALL, but still the sonic wave exhibits the same behavior.
Initializing SonicWall Simple Provision Protocol (SSPP)
,,,,,,,,,,,,,,,
,,,mmbbbbbb11111111111111111111111bbbbbmm,,,
,,,b||PPPPPPP||````````````````|PPPPPPPPP111111111111bbm,,
`````` `````PPPP111111111bm,
```PP1111111bm,
`PP111111b,
|111111:
.1111P|.
Copyright (c) 2017 SonicWall, Inc. ,b1PP|`
,,||```
SonicWall SonicWave
Product Model: SonicWave 432e
Product Code: 5430
Firmware Version: 9.0.2.2_6
Serial Number: 18:B1:69:8D:9B:90
IP address: 10.40.51.239
ID: Domestic 802.11ac wave2 Radio
Ethernet LAN: 1000 Mbps Full-duplex
WLAN Radio 0: 5 GHz 802.11ac/n/a Mixed
WLAN Radio 1: 2.4 GHz 802.11n/g/b Mixed
Build Time: Oct 26 2017 19:46:41
Sending discover...
br0: port 1(eth0) entered forwarding state
Sending discover...
No lease, forking to background
Successfully connected to GatewayReceived SDP Configuration Update
Using existing certificate
timeout in sspp provision!
SDP Session Closed
SDP Provisioning Failed
PROVISION_REBOOT
osif_pltfrm_vap_stop
file_storage: all files have been saved!
Cause
Provision failure is mainly caused by wrong routing configurations and usually with Wrong VPN Policies.
Resolution
Please check route policy and vpn rules which may affect packet route.
Please check if the Access Points are getting adequate Power via POE adaptor as per SonicPoints and SonicWaves specification.
SonicPoint provision include 2 private protocols. One is SDP, another SSPP.
SDP is layer2 protocol which doesn’t depend on TCP/IP stack. So it won’t lookup NAT policies.
But, SSPP protocol is TCP based application protocol. Each provision is trigged by SDP at first, then do SSPP.
In order to do SSPP provision successfully, sonicpoint needs to establish TCP session with WLAN interface IP.
RMA the SonicPoints is not necessary.
Related Articles
- SonicWall deprecates support for WEP and TKIP encryption on SonicOS 8.0.0
- End of sale "SMA and Sonicwave" product for India.
- What is the WPA2 KRACK exploit and is SonicWall vulnerable?
YES
NO