Wireless: SonicPoints does not come up however console logs Shows "timeout in SSPP provision!, SDP Session Closed, SDP Provisioning Failed"

03/26/2020 5 7082

DESCRIPTION:

Senario : -  SonicPoints does not come up however console logs Shows "timeout in sspp provision!, SDP Session Closed, SDP Provisioning Failed"

Sonicpoint Wave unit and is directly connected to the Sonicwall interface X3. The SP’s goes on continuous rebooting mode. From the console logs we see SDP Provision fail and timeout in SSPP provision.

We tried replacing both the units still the issue remains same. Attached is the SP logs and TSR. The SonicWave is connected directly to the SonicWALL using POE injector.

We have tried updating the SonicWave firmware in standalone mode and connecting it to the SonicWALL, but still the sonic wave exhibits the same behavior.

Initializing SonicWall Simple Provision Protocol (SSPP)

                         ,,,,,,,,,,,,,,,                             

          ,,,mmbbbbbb11111111111111111111111bbbbbmm,,,               

   ,,,b||PPPPPPP||````````````````|PPPPPPPPP111111111111bbm,,        

 ``````                                     `````PPPP111111111bm,    

                                                     ```PP1111111bm, 

                                                          `PP111111b,

                                                             |111111:

                                                             .1111P|.

Copyright (c) 2017 SonicWall, Inc.                   ,b1PP|`  

                                                         ,,||```     

SonicWall SonicWave                               

Product Model:                 SonicWave 432e

Product Code:                    5430

Firmware Version:           9.0.2.2_6

Serial Number:                  18:B1:69:8D:9B:90

IP address:                          10.40.51.239

ID:                                          Domestic 802.11ac wave2 Radio

Ethernet LAN:                    1000 Mbps  Full-duplex

WLAN Radio 0:                  5 GHz 802.11ac/n/a Mixed

WLAN Radio 1:                  2.4 GHz 802.11n/g/b Mixed

Build Time:                          Oct 26 2017 19:46:41

Sending discover...

br0: port 1(eth0) entered forwarding state

Sending discover...

No lease, forking to background

Successfully connected to GatewayReceived SDP Configuration Update

Using existing certificate

timeout in sspp provision!

SDP Session Closed

SDP Provisioning Failed

PROVISION_REBOOT

osif_pltfrm_vap_stop

file_storage: all files have been saved!

CAUSE:

Provision failure is mainly caused by wrong routing configurations and usually with Wrong VPN Policies. 

RESOLUTION:

Please check route policy and vpn rules which may affect packet route.

Please check if the Access Points are getting adequate Power via POE adaptor as per SonicPoints and SonicWaves specification.

SonicPoint provision include 2 private protocols. One is SDP, another SSPP.

SDP is layer2 protocol which doesn’t depend on TCP/IP stack. So it won’t lookup NAT policies.

But, SSPP protocol is TCP based application protocol. Each provision is trigged by SDP at first, then do SSPP.

In order to do SSPP provision successfully, sonicpoint needs to establish TCP session with WLAN interface IP. 

RMA the SonicPoints is not necessary.