-
Products
-
SonicPlatform
SonicPlatform is the cybersecurity platform purpose-built for MSPs, making managing complex security environments among multiple tenants easy and streamlined.
Discover More
-
-
Solutions
-
Federal
Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn MoreFederalProtect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn More - Industries
- Use Cases
-
-
Partners
-
Partner Portal
Access to deal registration, MDF, sales and marketing tools, training and more
Learn MorePartner PortalAccess to deal registration, MDF, sales and marketing tools, training and more
Learn More - SonicWall Partners
- Partner Resources
-
-
Support
-
Support Portal
Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn MoreSupport PortalFind answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn More - Support
- Resources
- Capture Labs
-
- Company
- Contact Us
Why some emails are junked as anti-spoof even if I have sender's email in my allowed list?
12/20/2019 
1,047 People found this article helpful
484,337 Views
Description
Why are some emails junked as anti-spoof even if I have sender's email in my allowed list?
Resolution
Emails which fail on SPF or DKIM will get junked if your Anti-spoof setttings are enabled and set to store them in junk box.
To allow email coming in from domains/ email addresses from Sender's in your allowed list, you have to UNCHECK the box which says: " Ignore allow lists" under the Manage | Security Services | Anti-Spoofing | SPF and DKIM section.
If this box is checked, Email security will Ignore the allowed list and take the action mentioned in the SPF/ DKIM settings if the email fails SPF or DKIM.
Please follow the steps as mentioned below to allow emails from Allowed list Senders:
- Login to Email security device as admin
- Go to Manage | Security Services | Anti-Spoofing | SPF and DKIM
- under SPF settings | Uncheck the box for "Ignore allow lists" and Click on "Apply changes"
- Repeat Step 3 under DKIM settings
- Send a test email from domain in the allowed list which was caught earlier by anti-spoof,the email should come through.
Related Articles
- Email Security: Convert a .cer format SSL Certificate to .pem for TLS
- How to set up your MX record after you activated Email Security Hosted Solution
- Email Security: How to troubleshoot NDR's.
Categories
- Email Security > Email Security Appliance
- Email Security > Email Security Software
- Email Security > Hosted Email Security
YES
NO