Why is my SRA appliance dropping Net Extender connections or becoming unresponsive?
03/26/2020 10 13082
DESCRIPTION: Why is my SRA appliance dropping Net Extender connections or becoming unresponsive?
If important incremental firmware upgrades have been skipped over and the SRA has been upgraded to the latest version from a much older firmware, instability can be introduced to the system. It is especially important to upgrade to 22.214.171.124 before upgrading to the 7.0.X.X and then the 7.1.X.X You can determine if the 126.96.36.199 has been skipped by clicking "Download Current Report" from the system Diagnostics page.
This will generate a zip file which has a lot of logs that can be useful in troublshooting. Extract the "Status.txt" file and open in word. Do "control F" and enter "Firmware Version History" This will pull up a record of each upgrade and the date.