With Two-step Verification, even if someone obtains your MySonicWall username or email address and your password, they cannot access your account unless they also have access to your email account or your smart phone.
Use the My Account | Two-step Verification page to select the Two-step Verification method that you prefer:
Email – using the email address specified in your MySonicWall account
Microsoft / Google Authenticator App – on your smart phone or tablet
Turn Off – to disable Two-step Verification for your account
After your username/email and password are correctly entered into the login page, MySonicWall sends a short numerical code as a one-time password to your email or it requires you to enter the code generated by the Authenticator app on your smart phone/tablet.
With the email option, you have a few minutes to enter the code into the login screen. After a few minutes, you will need to start the login sequence over and use the code from the new email.
A limited number of users have reported that the verification code they receive is not being accepted by the MySonicWall website. This is a known issue that we are actively working to resolve.
While we are investigating this, Customer Service can assist by removing the Two-Step Verification requirement from your account.