Why does my 500v have to connect with the License Manager?

05/25/2020 7 3883

DESCRIPTION:

The SMA 500v is required to contact the SonicWall License Manager regularly to maintain its licensed status. It attempts this contact every hour.

If it fails to connect to the license manager for 5 days the license on the SMA itself expires. 

Users will no longer be able to login until the system again contacts the license manger. 

CAUSE:

Inherent in the system is the requirement for the license on a virtual SMA to be validated with the SonicWall License Manager database. This ensures the licenses available on the virtual SMA are correct and being used on the correct virtual appliance. 

RESOLUTION:

The SMA must always be able to contact the SonicWall license manager to maintain its licensed status. 

To ensure the SMA maintains connectivity to the back end license manager, communications from the SMA must be allowed out of the network to the public Internet, to connect with a TCP session on port 443 to licensemanager.sonicwall.com or lm2.sonicwall.com.