Why are email replies going to junk box despite turning on Accept automated allowed list?

12/20/2019 1017 11496

DESCRIPTION:
Why are email replies going to junk box despite turning on Accept automated allowed list?

RESOLUTION:

Question:

Why are email replies going to junk box despite turning on Accept automated allowed list? Does it not take effect immediately? The auto allow list feature should have whitelisted the recipient emails when message passed through Emailsecurity device outbound.

Resolution/Workaround/Answer:

Email security has a feature known as Accept automated allowed list. This option is used to reduce false positives (good email judged as junk).

If you are routing outbound email through SonicWall Email Security, it is recommended that you enable this feature by checking this check box. When this feature is enabled, people to whom members of your organization send email will automatically be added to Allowed Lists. If you are not routing outbound email through SonicWall Email Security, then turning this setting will be of no benefit.

The process of adding the email addresses to the allowed list is done by the Mlfupdater process every hour when the hourly.sh or .bat file runs. Mlfupdater -processuserprofilerlogs runs hourly to auto add the email addresses. So it may take up to one hour, depending on when the outbound email was sent and when the hourly.sh file runs. This is the reason we may see email replies getting junked initially despite turning on Accept automated allowed list because at that time the email address may not be added to the allowed list.