Virtual Assist 126.96.36.199 does not work in Mac Lion (10.7).
Virtual Assist is a remote support tool that enables an administrator or help desk technician to assume control of a user's PC or laptop in order to provide remote technical assistance. With the user's permission, the technician gains instant access to the computer using a Web browser and can then diagnose and fix a problem remotely.
When Virtual Assist 188.8.131.52 is installed on MAC Lion (10.7) the Virtual Assist software pops up and closes immediately.
On MAC Lion (10.7) virtual assist 184.108.40.206 is not supported.
In order to get Virtual Assist support for MAC Lion the EX device firmware has to be upgraded to 10.6.x. Starting from Aventail firmware 10.6 new Virtual Assist client 220.127.116.11 will be provided with the firmware.
Virtual Assist client 18.104.22.168 supports MAC Lion (10.7)