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User with admin privileges unable to login using SonicOS API - SonicWall UTM
08/30/2023 
5 People found this article helpful
211,626 Views
Description
Issue: Multiple users using admin privileges configured, and these users are unable to login over API
This issue is seen in GEN7 devices only.
Resolution
This article presumes you have a working SonicOS API. The only issue is getting multiple admin roles to work.
Local users with admin privileges are able to log in via browser but not via API calls.
- Check if Multiple admin login is enabled on the SonicWall
Navigate to Devices | Settings | Administration | Local/Multiple Administrators
Enable "Multiple Admin Roles" under Multiple Administrator
- Enable the option to log in to management UI
Navigate to Devices | Users | Local Users & Groups | Local groups > Administration
Enable the option that says "Members go straight to the management UI on web login"
If you still have issues, please call us at 888-793-2830 or our general support number listed in the URL: https://www.sonicwall.com/en-us/support/contact-support
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