Uninstalling SonicWall Enforced Client (Kaspersky Anti-Virus and Anti-Spyware)

03/26/2020 21 13022

DESCRIPTION:

This article outlines the recommended way to uninstall Kaspersky Client AV application on client PCs.

Firmware/Software Version: Gen5 UTM Appliances:

• SonicOS 5.8.0.x and lower - Only one Client AV service, either Kaspersky or McAfee, is supported at any time. If the appliance is already licensed for McAfee service and there is a need to switch to Kaspersky service then the existing McAfee service will get disabled / deactivated upon activation of Kaspersky license and vice-versa
• SonicOS 5.8.0. 5.8.1.0 and higher: Both the Kaspersky and McAfee services are supported simultaneously

Firmware/Software Version: Gen4 UTM Appliances:

• Only one Client AV service, either Kaspersky or McAfee, is supported at any time.
• If the appliance is already licensed for McAfee service and there is a need to switch to Kaspersky service, then the existing McAfee service will get disabled / deactivated upon activation of Kaspersky license

RESOLUTION:

It is recommended to uninstall SEC using the Add/Remove Programs. There are two programs that needs to be uninstalled and should be uninstalled in the following prescribed order.

Step 1: First uninstall SonicWall Enforced Client
Step 2: Next uninstall SonicWall Client Kaspersky AV.
Step 3: Reboot the PC after uninstallation.

The following can be safely deleted ONLY after the PC is rebooted:

• The folder: Program FilesSonicWallSonicWall Enforced Client
• The Registry Key: [HKEY_LOCAL_MACHINESOFTWARESonicWallSonicWall Enforced Client

A notice has been issued for SonicWall Enforced Client's (McAfee and Kaspersky). Please see Notice: End of Support for SonicWall Enforced Client for more information.