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Uninstalling SentinelOne MAC Agent through Recovery Mode

06/10/2022 16 People found this article helpful 127,123 Views

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    Description

    This article explains how to remove the macOS Agent using the Terminal in Recovery Mode. This is used if the macOS Agent has tamper protection enabled but the passphrase is unavailable. This is also used if an incompatible Agent was installed on the endpoint.

    Resolution

    To uninstall the macOS Agent in macOS Recovery Mode:

    1. During system start, press the Command and R keys (or leave the power button down on M1 Macs) to boot into macOS Recovery Mode.

    2. Select the language, if prompted, and User > Next > Password (or Options > Continue > User > Next > Password on M1 Macs).

    3. From the left-hand corner, click the Apple logo > Startup Disk

    Image

    4. Choose the Macintosh HD volume and unlock... > Password.

    5. Click Startup Disk and select Quit Startup Disk.

    6. Click Utilities > Terminal to launch the Terminal app within Recovery Mode.

    Image

    7. Uninstall the Agent:

    • If the Agent version is 4.4.x or higher, run:

    Image

    • If the Agent version is 4.3.x or lower, run: 

    Image

    Note: The Macintosh HD directory could be Macintosh HD - Data

    8. Restart the computer.

    Related Articles

    • Capture Client Linux Agent Architecture and Privileges
    • Capture Client Linux Agent - Useful Commands
    • Capture Client macOS 3.7.4 Limitation

    Categories

    • Endpoint Security > Capture Client > Activity

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