Understanding SonicWall Product Lifecycle

03/19/2024 267 People found this article helpful 478,786 Views

Description

The Product Support Life Cycle table describes the phase during which SonicWall products are eligible for product support and new release downloads.

Resolution

SonicWall products have five post-release phases:

Last Day Order (LDO)
Active Retirement (ARM)
One-Year Support Last Day Order
Limited Retirement Mode (LRM)
End of Support (EOS)
End of Life (EOL)

Last Day Order (LDO) is advanced notification that we intend to start the end-of-life process. LDO is informational only and products in this phase are active and continue to sell support contracts.

Active Retirement Mode (ARM) is an announcement that we are no longer actively manufacturing or selling the product. Support contracts for products in this phase will continue to be available. During this time, we may release a limited number of new features and will issue bug fixes only to the latest version of firmware available on the device. Support is available throughout ARM for products with an active support contract. The duration of ARM is two years beginning one day after the end of Last Day Order.

One-Year Support Last Day Order represents the final day to purchase a one-year support contract or subscription service that bundles support from SonicWall Partners. You may purchase and activate the one-year support contract so that the product will be eligible to receive support until the product has reached the End of Support.

Limited Retirement Mode (LRM) is an announcement to indicate that we will no longer develop or release firmware updates or new features for these products. Software and firmware support for products in LRM is limited to critical bugs and security vulnerabilities. The duration of this phase is three years beginning one day after the end of Active Retirement Mode.

End of Support (EOS) is an announcement to indicate that we will no longer provide technical support, firmware updates/upgrades, or hardware replacement for the product, and that all remaining unique inventory or materials will become unavailable. We may continue to offer security service subscriptions during the End of Support phase, but we will no longer provide technical support for the product or any security service running on it.

End of Life (EOL) is to represent that the product is decommissioned. We discontinue to offer security service subscriptions for the device.

To check the product lifecycle of your SonicWall device, you can visit SonicWall Product Lifecycle

You can select the product you have from the drop-down

NOTE 1: Models not listed here are considered to be current and have not yet entered the End of Support life cycle.

NOTE 2: For EOL products if applied licenses would extend support beyond the EOL date, the date will be set for the End of life date.

TIP: Please refer to our Secure Upgrade program here or reach out to the renewals team at 1-800-509-1267 or renewals@sonicwall.com for upgrade options.