In this article, we explained the steps used to resolve the reporting issue for the newly added or migrated firewall (with 188.8.131.52-83n or older firmware) to Network Security Manager (NSM) with Analytics And Reporting (AAR).
Gen 6 devices running firmware below SonicOS Enhanced 184.108.40.206 firmware.
Gen 6 devices running firmware below SonicOS Enhanced 220.127.116.11 firmware. Migrated from old reporting to new Reporting or newly added devices.
NOTE: Not all Gen6 exhibit the issue and Gen 7 devices are not affected.
How to check if the Firewall facing the issue.
Login to NSM tenant and Navigate to Device | Monitor and check | Live Monitor. It will show a black page.
Resolution: This issue will be fixed with the upcoming SonicOS Enhanced18.104.22.168 firmware. Please follow the below workaround till the release.
Workaround to Fix the Issue:
Option1: Restart of the Firewall will fix this issue.
Option 2: Login locally to your firewall and navigate to Manage tab Logs & Reporting|AppFlowSettings |GMS Flow Server. Click on the Accept button positioned at the bottom section of the GMS Server page. (see screenshot below)