- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
Unable to connect to Logmein.com when Client DPI-SSL is enabled
03/26/2020 
346 People found this article helpful
30,055 Views
Description
Unable to connect to Logmein.com when Client DPI-SSL is enabled
Resolution
Problem Definition:
Access to Logmein.com fails when DPI-SSL Client Inspection is enabled. When users connect to Logmein.com using a web browser, it attempts to load the page but eventually fails. This KB article describes how to workaround this issue.
The solution described here can also be applied when access to the following websites fail with DPI-SSL Client Inspection enabled:
- logmein123.com
- secure.logmeinrescue.com
- apply.wsecu.org
- www.wintellectnow.com
- api.accountchek.net/Service.asmx
- Login to the SonicWall management interface.
- Open the SonicWall UTM diag page (not the Diagnostics page under System) by entering https://
/diag.html in a web browser. - Go to the DPI-SSL Settings section.
- Set SSL Version to TLSV1.0
- Change the Cipher Method from Default to AES256-SHA or AES128-SHA or 3DES-SHA or RC4-MD5.
- Click on Accept at the top to save the changes.
- Restart the SonicWall
Related Articles
- How to enable and configure NTP?
- Cannot edit App Control Signatures, "Error: property 'value' can't be empty value"
- SSL-VPN 2FA: How to unbind TOTP for a single user or multiple users
Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
YES
NO