Unable to access the local resources when connected to the UTM appliance via SSL-VPN client and the
03/26/2020 35 13194
DESCRIPTION: Unable to access the local resources when connected to the UTM appliance via SSL-VPN client and the packets are being dropped as 'Packet Dropped - HA not allowed'
When connected to SonicWall Security Appliance via SSL-VPN client (Net Extender/ Mobile Connect), users will be able to retrieve an IP address, but will not able to access the resources behind the SonicWall Security Appliance. With the packet monitoring enabled on the appliance, we get to see the packets being dropped with the drop code as 'Packet Dropped - HA not allowed'.
- The reason why we get to see the packet being dropped is because the SSL-VPN IP pool (or the IP address retrieved by the SSL-VPN client) over laps with the IP addresses assigned for High Availability Monitoring.
- Either change the SSL-VPN IP Pool range or the High Availability Monitoring IP addresses (Primary/ Secondary) in order to get access to the local resources behind the SonicWall Security Appliance.