03/26/2020 32 14349
These are general troubleshooting steps to apply whenever you are facing any error in Web Interface of GMSVP.
This kind of error are may be due to a patch file not being applied to files that are in GMS, Java or your browser's cache. Below are the steps to clear the cache of these components.
If the issue remains, please call the SonicWall Technical Support for further assistance.
GMS automatically clears the Tomcat cache after installation of a minor patch or hotfix.
Java's or your Browser cache are obviously not cleaned automatically hence some issue main remain even after you applied a patch that should solve the issue.
Clear GMSVP Tomcat cache:
Go to the System interface of GMS (http://IPAddress/appliance/) and login.
Then change the IP address in the URL bar from /appliance/applianceMainPage to /appliance/techSupport.html .
On the disclaimer page, click Accept.
Finally, click Clear Cache under Tomcat Web Server and restart the services or reboot the appliance/server.
Clear Java cache:
Close any browser windows and then go to Control Panel, Java.
Under General, Temporary Files, click Settings...
Then simply click Delete Files...
Clear IE cache:
Under tools, Internet Options, Browsing history click Delete...
Then select Temporary Internet files and click Delete.
Clear Firefox cache:
Under Tools, click Clear Recent History
Then select Time range to clear: Everything and Details, Cache then Clear Now.
Clear other browser cache:
Please refer to your browser documentation to know how to clear its cache.
If issue remains after these steps, please contact SonicWall Technical Support for more troubleshooting.