- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
Troubleshooting SonicWall CAS Service User Sign-In errors
06/10/2022 
2 People found this article helpful
107,702 Views
Description
When we see the below Error on the CAS dashboard for O365 Mail Icon, check and confirm that the SonicWall Service user is not blocked by Conditional access policies. If you see a failure reason due to a conditional access policy, make an exception for the SonicWall Service User.
Error: Unable to create Office365 journal rule and connector that allow for monitoring of emails. This may be related to your organization's security settings. Please contact support for assistance.
Cause
- Conditional access policies or MFA.
- Legacy authentication is blocked.
- The password was changed, or the user was deleted.
Resolution
- Login to Microsoft 365 admin center and navigate to Admin | Azure Active Directory.
- Navigate to Users from the Azure Menu.
- Search for SonicWall-service-user and click on the result.
- Click sign-ins after opening the user profile (opened user profile in the previous step).
- Click the most recent failure.
- Scroll down in the bottom window to check the ‘Failure Reason'.
- If the failure we see is due to an invalid username/password, contact support for further assistance. You may see a different reason, Conditional access etc, if this is the case continue reading.
- If you see failure reason conditional access, please click the “conditional access tab” in the window to see which policy applied.
- Click the name of the policy to see the details and make an exception. It may take some time for the exception to apply, about 10-15 minutes
Related Articles
- CloudEdge Application installation error- you must install .NET
- How to configure SAML 2.0 on Azure for CloudEdge
YES
NO