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Troubleshooting Packet drops due to "Descheduling queue is full"
07/06/2023 
149 People found this article helpful
486,144 Views
Description
This article explains the troubleshooting steps for dropped connections due to "Descheduling queue is full" as a drop code.
Cause
The SonicWall scans traffic through its DPI engine and once it decides what to do with the traffic it places them in a descheduling queue (if this queue value is set) before performing the actions on the traffic. This value was created so the descheduled packets from one flow did not impact other flows. Once the queue is full the firewall drops the packets.
Resolution
Resolution for SonicOS 7.X
This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.
- Navigate to the diag page of the firewall by logging into the firewall and replace URL with "IP/sonicui/7/m/mgmt/settings/diag" at the end. Check the below article for reference.
How can I access the internal settings of the firewall? | SonicWall
- Change the "Deschedule Packet Count" value to a larger value, for example 256.
Resolution for SonicOS 6.5
This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.
- Navigate to the diag.html page of the firewall by logging into the firewall and replacing main.html in the URL with diag.html.
- Change the "Deschedule Packet Count" value to a larger value, for example 256.
ISSUE ID:
145836
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Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
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