Troubleshooting Anti-Spam Error "Address/Service Name Conflict".

03/26/2020 17 11199

DESCRIPTION:
Troubleshooting Anti-Spam Error "Address/Service Name Conflict".

RESOLUTION:

When you configure Anti-spam, the policies for anti-spam service will be auto created. When you disable the Anti-Spam, sometimes auto created polices will not be removed automatically. So when you re-enable Anti-Spam, you will get an error saying "Address/Service Name Conflict" because the anti-spam service will be trying to create policies again.

Following are the policies that will be auto created.


Step 1: In the browser's URL/address field the site when logged into the firewall ends with /main.html. Change main.html to diag.html and press Enter.
Step 2: Now an Internal Settings page is displayed. After reading the disclaimer, click Internal Settings.

Step 3: Anti-Spam service > click on Delete Policies and Objects.

If you follow the above steps, the auto created policies for Anti-Spam will be deleted and when you enable anti-spam you won't get the above error.