Main Menu
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • SonicWall Promotions
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
SonicWall
  • Products
    • Network Security
      • Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
      • Security ServicesComprehensive security for your network security solution
      • Network Security ManagerModern Security Management for today’s security landscape
    • Advanced Threat Protection
      • Capture ATPMulti-engine advanced threat detection
      • Capture Security applianceAdvanced Threat Protection for modern threat landscape
    • Access Security
      • Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
      • Secure Mobile AccessRemote, best-in-class, secure access
      • Wireless Access PointsEasy to manage, fast and secure Wi-FI
      • SwitchesHigh-speed network switching for business connectivity
    • Email Security
      • Email SecurityProtect against today’s advanced email threats
    • Cloud Security
      • Cloud App SecurityVisibility and security for Cloud Apps
      • Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
    • Endpoint Security
      • Capture ClientStop advanced threats and rollback the damage caused by malware
      • Content Filtering ClientControl access to unwanted and unsecure web content
    • Product Widgets
      • Product Menu Right Image
      • Capture Cloud Platform
        Capture Cloud Platform

        A security ecosystem to harness the power of the cloud

    • Button Widgets
      • Products A-Z
        all products A–Z FREE TRIALS
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure WiFi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • SonicWall Promotions
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • English English English en
  • BLOG
  • CONTACT SALES
  • FREE TRIALS
  • English English English en
SonicWall
  • Products
    • Network Security
      • Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
      • Security ServicesComprehensive security for your network security solution
      • Network Security ManagerModern Security Management for today’s security landscape
    • Advanced Threat Protection
      • Capture ATPMulti-engine advanced threat detection
      • Capture Security applianceAdvanced Threat Protection for modern threat landscape
    • Access Security
      • Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
      • Secure Mobile AccessRemote, best-in-class, secure access
      • Wireless Access PointsEasy to manage, fast and secure Wi-FI
      • SwitchesHigh-speed network switching for business connectivity
    • Email Security
      • Email SecurityProtect against today’s advanced email threats
    • Cloud Security
      • Cloud App SecurityVisibility and security for Cloud Apps
      • Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
    • Endpoint Security
      • Capture ClientStop advanced threats and rollback the damage caused by malware
      • Content Filtering ClientControl access to unwanted and unsecure web content
    • Product Widgets
      • Product Menu Right Image
      • Capture Cloud Platform
        Capture Cloud Platform

        A security ecosystem to harness the power of the cloud

    • Button Widgets
      • Products A-Z
        all products A–Z FREE TRIALS
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure WiFi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • SonicWall Promotions
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • Menu

TOTP Authentication failure - Invalid Password for two-factor authentication using Google/Microsoft 2FA

03/26/2020 83 People found this article helpful 88,352 Views

    Download
    Print
    Share
    • LinkedIn
    • Twitter
    • Facebook
    • Email
    • Copy URL The link has been copied to clipboard

    Description

    Users might face this issue sometimes while trying to log in to the SMA/UTM to initiate either an SSL VPN client based or a web based connection. After completing the first step of authentication(LDAP or Local) the user will be presented with another window where they will be required to enter the code from their 2FA App. The second authentication method would fail in some cases due to the reason that is described in this article.

    Cause

    This has been observed when the appliance or the user device/App and their correct time/time zone are not in sync. TOTP is an algorithm that computes a one-time password from a shared secret key(this is done in the form of a QRCode) and the current time. Therefore, it is very important to make sure that the SMA/UTM appliances and the end user devices/Apps are set to the right time and date. 

    Resolution

    First, as mentioned above make sure the SMA/UTM appliance is set to the right date and time. Go to the web UI, record the time, date and timezone.
    You can go to either one of these websites : https://time.is/time_zones or https://www.timeanddate.com/time/map/ and you can select the timezone and set the same on the appliances accordingly. Please correct the time using NTP settings or set the time manually.

    If the appliance time settings are right. Please make sure the Mobile Phone App is set to the right date and time. For example, if you use Google Authenticator:

    Make sure that the time on your Google Authenticator App is correctly in sync:

    On Android
    1) Go to the main menu on the Google Authenticator application
    2) Tap More -> Settings
    3) Tap Time correction for codes
    4) Tap Sync now
    5) On the next screen, the application will confirm that the time has been synced, and now you should be able to use your verification codes to sign in or bind. The sync will only affect the internal time of your Google Authenticator application and will not change your device’s Date & Time settings.

     

    On iOS

    1) Go to the iPhone Settings App (your phone settings area)
    2) Select General
    3) Select Date & Time
    4) Enable Set Automatically
    5) If it is already enabled, disable it, wait a few seconds and re-enable

    After that, you can use the code on Google Authenticator App or bind it again.

    Related Articles

    • CT with Device Guard is stuck on Identifying when GVC Client is installed
    • SMA1000: CT compatibility with 3rd party VPN clients like GVC, Citrix and Fortinet
    • How can I upgrade firmware in SMA 1000 series appliance?

    Categories

    • Secure Mobile Access > SMA 100 Series
    • Secure Mobile Access > SMA 1000 Series
    • Firewalls > NSa Series
    • Firewalls > TZ Series

    Not Finding Your Answers?

    ASK THE COMMUNITY

    Was This Article Helpful?

    YESNO

    Article Helpful Form

    Article Not Helpful Form

    Company
    • Careers
    • News
    • Leadership
    • Awards
    • Press Kit
    • Contact Us
    Popular resources
    • Communities
    • Blog
    • SonicWall Capture Labs

    Stay In Touch

    • By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. You can unsubscribe at any time from the Preference Center.
    • This field is for validation purposes and should be left unchanged.
    • Facebook
    • Twitter
    • Linkedin
    • Youtube
    • Instagram

    © 2022 SonicWall. All Rights Reserved.

    • Legal
    • Privacy
    • English
      Scroll to top
      Trace:a39913c6a0ef126b3331d1fb2ef6d8e7-77