SSL-VPN: Mobile Connect issues with HTC model phones
03/26/2020 26 12040
DESCRIPTION: SSL-VPN: Mobile Connect issues with HTC model phones
Mobile connect does not allow access to any host/resources regardless of access rules/policies when connecting from HTC EVO model phones
Technical support has had reports that users with HTC EVO and Sensation model phones are unable to route/pass traffic while connected with Mobile Connect. Technical Support’s troubleshooting methods with mobile connect did not display any errors, while testing these scenarios: Split Tunnel, Re-direct-All, and Route All Mode. The connection will be successful however the tunnel wouldnt be able to route any traffic using the vpn interface.
It has been determined that this is an issue with VPN modules on these specific HTC phones and it will need to be resolved by end user contacting there Carrier or Hardware manufacture.