SonicWave stuck in Licensing

04/04/2023 187 People found this article helpful 485,313 Views

Description

SonicWave status will show as “Not Licensed” on Sonicwall for SonicWave while trying to apply key set.

Resolution

Resolution for SonicOS 7.X

This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.

Apply manual key after disabling the "Enforce SonicWave license activation from secure trusted license manager" from OBJECT | Match Objects | Zones | Configure WLAN zone, that should resolve the issue.
Make sure you can ping licensemanager.sonicwall.com from DEVICE | Diagnostics | Ping
Check if the firewall can reach the services, and navigate to Diagnostics | Check Network Settings.
Select My SonicWall and License Manager and click Test All Selected
From DEVICE | Settings | Licenses, under Manual apply the License Keyset manually: How to manually Register a SonicWall device?

If the Above workaround does not work, the issue might be related to custom NAT policy configuration.

CAUTION: If SonicWave has never been activated, this manual keyset option does not work.

Basically existing NAT policies can block the traffic between SonicWave and License Manager. In that case please, we will need to add a NAT policy as below (in this example, X3 is the WLAN interface).

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

Apply manual key after disabling the "Enforce SonicWave license activation from secure trusted license manager" from MANAGE | Network | Zones | Configure WLAN zone, that should resolve the issue.
Make sure you can ping licensemanager.sonicwall.com from INVESTIGATE | System Diagnostics.
Under Diagnostic Tools, select Ping
Check if the firewall can reach the services, navigate to Check Network Settings.
Select My SonicWall and License Manager and click TEST
From MANAGE | Licenses, under Manual Upgrade apply the License Keyset manually: How to manually Register a SonicWall device?

If the Above workaround does not work, the issue might be related to custom NAT policy configuration.

CAUTION: If SonicWave has never been activated, this manual keyset option does not work.

Basically existing NAT policies can block the traffic between SonicWave and License Manager. In that case please, we will need to add a NAT policy as below (in this example, X2 is the WLAN interface).

NAT

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SonicWave stuck in Licensing

Description

Resolution

Resolution for SonicOS 7.X

Resolution for SonicOS 6.5

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