-
Products
-
SonicPlatform
SonicPlatform is the cybersecurity platform purpose-built for MSPs, making managing complex security environments among multiple tenants easy and streamlined.
Discover More
-
-
Solutions
-
Federal
Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn MoreFederalProtect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn More - Industries
- Use Cases
-
-
Partners
-
Partner Portal
Access to deal registration, MDF, sales and marketing tools, training and more
Learn MorePartner PortalAccess to deal registration, MDF, sales and marketing tools, training and more
Learn More - SonicWall Partners
- Partner Resources
-
-
Support
-
Support Portal
Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn MoreSupport PortalFind answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn More - Support
- Resources
- Capture Labs
-
- Company
- Contact Us
SonicWall Net Extender Service is grayed out with 9.0.x MSI File
03/26/2020 
37 People found this article helpful
486,973 Views
Description
“SonicWall NetExtender Service” start up type is set to “Automatic” and the control options are grayed out. This issue is with NetEx MSI installation.
Cause
“ The SonicWall NetExtender Service” start up type is set to “Automatic” and the control options are grayed out this happens with "NetEX.MSI" form of the Net etxender and this is by design from 9.0.x.
1) The NetExtender version in question is 9.0.277 (we see the same behavior with 9.0.244
2) With the older version of NetEx Ver-8.6.266 we did have control over the service.
Resolution
The NetExtender EXE version does not exhibit the issue reported.
Please use the NetExtender.exe file so that you can start and stop service in Control Panel.
Related Articles
- How to Set Timeout for Inactive Tunnel Connections
- Commands for silent installation of NetExtender via CMD line
- Users on Netextender 10.3.0 version failing to connect with the following error message " Cannot get a response from the server "
YES
NO