SonicWall Enforced Client Anti-Virus 5.0 Error Messages

03/26/2020 5 12620

DESCRIPTION:
SonicWall Enforced Client Anti-Virus 5.0 Error Messages

RESOLUTION:

Alert: Refer the following link which will direct you to a Mcafee page that lists programs which if installed on a customers PC will cause Mcafee not to install/work properly.
AV: Removing incompatible third party applications Before Installing Enforced Client Anti-Virus

Note: The Enforced Client Anti-Virus installer is a web based installation. Default browser security settings may prevent installation to complete. From browser Security Settings page perform the following: (open Microsoft IE browser > Tools > Internet Options > Security tab)

- Set the "Trusted Sites" security to lowest.
- Disable "Require server verification (https) for all sites in this zone"
- Add *.mcafeeasap.com to the Trusted Sites list
- Add *.SonicWall.com to the Trusted Sites list
- Disable any 3rd party popup blockers

This Article addresses the following error messages:

- Installation Denied
- Installation Declined
- Invalid Entitlement Error
- Installation cannot proceed because you have selected not to accept a vital agent component, you don't have administrative rights...
- MyINX Error
- A file needed to install the software is not available. Please click the installation URL to begin the installation process again
- Unable to connect to SonicWall Enforced Client update service

Installation Denied

Common causes and solutions:

•  When you begin the installation, Internet Explorer displays a dialog box asking you to verify that you want to install Total Protection for Small Business. You must click Yes.
• Your browser must be able to run ActiveX controls. (Not required for computers running Windows Vista and Internet Explorer 7.)
  • Set your browser's Internet security setting to Medium or Medium-high. See your browser's documentation for instructions.
  • If the narrow bar at the top of the Installation Denied web page displays a message about ActiveX controls, click the bar and select Install ActiveX Control. You return to the original installation page, where you can enter an email address and proceed successfully.
• You must have administrative rights on the client computer. If you do not, contact your administrator, who can install a program that will resolve this issue.
• Check to be sure you have enough free space on your system drive. When installing all the and the protection services, a maximum of 50 MB may be required.
• The Windows system file REGEDIT.EXE must be present in your Windows directory. If it is missing, replace it using your original Windows install media or copy it from another computer that is running the same operating system.

Installation Declined

This message can appear after a failed installation or uninstallation of SonicWall Enforced Client. It indicates that leftover product files need to be removed from the client computer. To remove them, ask your administrator for assistance.

Invalid Entitlement Error

The most common cause is that the installation URL was truncated or badly formatted. Make sure that you are using the entire URL with no spaces. You might need to cut and paste the URL into your web browser if you cannot click it from the email message that your administrator sent to you. This error can also indicate that the trial evaluation period or subscription has expired, or that you are attempting to install protection services on more computers than licenses have been purchased for.

Installation cannot proceed because you have selected not to accept a vital agent component, you don't have administrative rights...

Common causes and solutions:

• Your browser must be able to run ActiveX controls. (Not required for computers running Windows Vista and Internet Explorer 7.)
• Set your browser's Internet security setting to Medium or Medium-high. See your browser's documentation for instructions.
• If the narrow bar at the top of the Installation Denied web page displays a message about ActiveX controls, click the bar and select Install ActiveX Control. You return to the original installation page, where you can enter an email address and proceed successfully.
• You must have administrative rights on the client computer. If you do not, contact your administrator, who can install a program that will resolve this issue.
• The browser cache is full. Empty the Internet Explorer cache. See the Internet Explorer documentation for instructions.
• The Windows system file REGEDIT.EXE must be present in your Windows directory. If it is missing, replace it using your original Windows install media or copy it from another computer that is running the same operating system.

MyINX Error

The installer has detected other virus protection software on the computer. To fix this problem:

1. In Windows Control Panel, open Add/Remove Programs.
2. In this list of programs, locate any anti-virus software, including SonicWall Enforced Client, then click Remove.
3. Begin the installation process again.

If this does not solve the problem, contact your administrator.

A file needed to install the software is not available. Please click the installation URL to begin the installation process again

When you click the installation URL to download the installation file, a cookie is created. The cookie expires after 24 hours. If you save the installation file and then try to install it after 24 hours have passed, or delete the cookie, you must download the file and begin the installation process again.

Unable to connect to SonicWall Enforced Client update service

This error can be caused by several problems. Two solutions are:

• Empty the Internet Explorer cache and adjust the security level settings to Medium or Medium-high. See the Internet Explorer documentation for instructions.
• Check your computer's connection to the Internet. It must be able to connect to the Internet directly or through a relay server. (To check whether your computer is
  configured to contact a relay server for updates, ask your administrator.)
• If your computer is behind a corporate firewall, or connected to the Internet by a proxy server, contact your administrator to verify that your settings are correct