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SMA100製品からTSR(Tech Support Report)や設定ファイルをダウンロードするにはどうすればいいですか?

11/30/2021 5 People found this article helpful 70,322 Views

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    Description

    この記事では、SonicWall SMA100製品からテクニカルサポートレポート(TSR)と現在の設定をダウンロードする方法について説明します。TSRには、システムの動作を分析する際にSonicWallテクニカルサポートにとって有用なシステム情報および設定が記録されています。

    バックアップ用の設定ファイルをエクスポートすると、設定のコピーをローカルマシンに保存することができます。その後、必要に応じて設定を保存したり、保存した設定ファイルを後からインポートすることができます。

    Resolution

    1. SonicWall SMA100製品の管理用IPアドレスから、適切なドメインを選択後、ユーザー名/パスワードを使ってログインします。

           Image

    2. システム | 診断 を表示します。
    3. 「レポートのダウンロード」をクリックします。ダウンロードを確認するWindowsのポップアップが表示されます。

           Image

    4. 保存をクリックしてレポートを保存します。テクニカルサポートレポートは、SMA100製品に関するイベントログ、その他の技術情報を含む.zipファイルとして保存されます。

    SMA100製品では、SMAの設定を保持する設定ファイルのエクスポートとインポートが可能です。
    1. 現在の設定をエクスポートするには、システム|設定 を表示し、「設定のエクスポート」 をクリックします。

      注:設定ファイルの名前は、デフォルトでは sslvpnSettings-(シリアル番号).zip です。

    2. エクスポートした設定ファイルをインポートするには、システム | 設定 を表示し、「設定のインポート」をクリックします。
      インポートする設定ファイルを選択し、「アップロード」をクリックします。

      注:設定ファイルのインポートを実行すると、装置が再起動します。
          
           Image

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    • Secure Mobile Access > SMA 100 Series

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