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SMA/EX SSL-VPN/Aventail: Windows10/8.1において、オンデマンドトンネル (OnDemand Tunnel) 接続に失敗する

11/16/2021 10 People found this article helpful 100,677 Views

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    Description

    Windows10および8.1において、オンデマンドトンネル(ODT)の接続に失敗する(完全なネットワークアクセスではなくWebとなる)

    Image


    Cause

    本事象は、Windowsの仕様上の問題により発生し、Microsoftにて調査中です。

    Windows10および8.1のWindowsアップデートにより管理者権限の仕様変更があり、built-inのAdministrator アカウントとAdministratorsグループに属するアカウント間で権限の差分が生じており、VPNのphone bookが作成されずアクセスが失敗します。

    本事象は管理者権限をもつユーザでODTアクセスした場合に生じます。

    ※built-inのAdministratorでは本問題は発生しません。


    Resolution

    ◆対象のクライアント

    - 今までODT接続の実績がないWindows10および8.1のクライアントPC

    - built-in Administrator以外のAdministratorsグループのアカウント


    ◆回避策手順

    1. 管理者権限でコマンドプロンプトを立ち上げます。

    Image

    2. ngdial -create VPNを入力します。

    Image

    3. 再度ODTアクセスを実施し「完全なネットワークアクセス」になることを確認します。

    Image

    本件は、Microsoft側にバグレポートを提出し対応を依頼しております。

    弊社のHFなどの修正は現在予定しておりません。


    ISSUE ID:

    174722

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    • Legacy Local Administrators are not supportedと表示され12.4.1のバージョンアップに失敗する

    Categories

    • Secure Mobile Access > SMA 100 Series
    • Secure Mobile Access > SMA 1000 Series

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